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CHAIRMAN MESSAGE CLIENT'S /CITIZEN'S CHARTER ANNUAL REPORTS


CLIENT'S / CITIZEN'S CHARTER

English Hindi


THE HANDICRAFTS & HANDLOOMS EXPORTS CORPORATION OF INDIA LTD., JAWAHAR VYAPAR BHAWAN ANNEXE, 1-TOLSTOY MARG, NEW DELHI.

WE ARE
A Central Public Sector Undertaking under the administrative control of the Ministry of Textiles, Government of India established with the twin objectives of :

i. To undertake export of Handicrafts, Handlooms Products, Khadi & Products of Village Industries from India.

ii. Export Promotion and Trade development of Handicrafts and Handlooms products (including hand-knotted woolen carpets and ready made garments) and also to undertake export of gold and silver jewellery/articles and import of bullion, timber and other raw materials.


OUR MISSION
We shall
Strive to make available Indian handicrafts and Handlooms products traditionally produced in the remote parts of the country to all parts of Globe. Strive to achieve qualitative improvement in goods produced by the artisans, weavers and crafts persons in order to augment the credibility of India handlooms and handicrafts products in the export markets. Strive to improve the productivity of the artisans, weavers and crafts persons through developmental activities in order to improve and sustain their quality of life.


OUR VALUES
Buyers satisfaction
Transparency and courtesy
Prompt and professional service
Compassion and better business sense.

OUR COMMITMENTS
We are committed

» To provide quality merchandise to foreign buyers within the stipulated delivery schedule.
» To provide avenues for better prices to the artisans, weavers and craft persons.
» To Provide technical, financial, marketing and other assistance to the artisans, weavers and crafts persons viz a viz foreign buyers.
» To improve the profitability of the Corporation and to give the Government better returns for the money invested by it.
» To ensure original handmade/ crafted products of Indian origin.
» To ensure revival of languishing art & craft of India.

OUR OBJECTIVES
Social:
1. Contributing to better quality of life of craftsmen and preservation of traditional crafts as national heritage.

2. Benchmarking for wage/equitable return to artisans/weavers as a role model employer.

Economic:
1. Development and export of handicrafts /handlooms of India and to exploit their potential to the maximum extent.

2. Catalytic agent’s role for the Industry and as a platforms/marketing arms to lower rung of artisans/weavers who otherwise do not have means to export of their products and are reduced to daily rated workers

OUR PROMISE
Prompt responses
Quality consciousness

OUR MAIN PRODUCTS
Handlooms
Exhaustic range of fabrics for dresses and home furnishings in cotton, jute, silk, wool in various blends and textures, dobby, jacquard, prints, embroideries etc. including carpets.

Handicrafts
Wooden, stoneware, metalware, grassware, papier machie, glassware, clay, teracotta, ceramics and their various blends as objects of art and utility.

Jewellery
Gold, Silver and studded, semi-precious and costume jewellery.

Items of imports
Bullion, Silk, Cotton, Timber and any other raw material required by end users.

OUR CLIENTS
Foreign buyers
Located all over the globe and particularly in France, USA, Japan, Spain, Italy, UK, South Africa, Kuwait and UAE etc.

Domestic customers
At our Souvenir shops,
PSUs,
Corporates,
Various Govt. departments
Foreign missions
Indian Missions abroad

Suppliers
Original Crafts persons,
Original Weavers,
Cluster of Artisans & their Societies
Dealers/Jewellery Associates who in turn adopt any of the above three.

OUR REACH
» Corporate Office in New Delhi.
» Regional Branches at Chennai, Kolkata, Mumbai, Delhi.
» Souvenir Shops at Dilli Haat, Craft Museum and National
» Museum at Delhi and Weavers Service Centre at Mumbai.
» Procurement Centres at various places throughtout India.

OUR LIAISON
Ministry of Textiles
Ministry of Commerce
Standing Conference on Public Enterprises
Office of the Development Commissioner (Handicrafts)
Office of the Development Commissioner (Handlooms)
All PSUs under the Ministry of Textiles
Indian Trade Promotion Organization
Export promotion Council for Handicrafts
Wool & Woolen Export Promotion Council
Carpet Export Promotion Council
All State Emporia.
Various Councils in India and Abroad
Foreign Missions- Indian Embassies etc.

OUR RESPONSE TO COMPLAINTS AND GRIEVANCES
We are committed to act upon any complaint/suggestion/grievance in the quickest possible time, not later than 30 days after receipt for which we have a Public Grievance Committee headed by a General Manager with the overall supervision of the Chairman & Managing Director.

The artisans/suppliers/designers may file their suggestions, grievances/complaints in any of the regional offices or in the Corporate office and they may also be dropped in the complaint/suggestion boxes kept at the entrance of each office on any working day.

The foreign buyers can register their complaints/suggestions through our e-mail address. Or
Through e-mail address of various regional offices as under:


Corporate Office : hhecnd@hhecworld.in
Mumbai Regional Office : hhecmumbai@mtnl.net.in ,hhecmumbai@hhecworld.in
Kolkata Regional Office : hheckol@sify.in , hheckol@hhecworld.in
Chennai Regional Office : hhecmds@vsnl.com , hhecgm@eth.net , hhecchennai@hhecworld.in


Shri Ujjal Datta, is the nodal officer for complaints.

He is the Incharge, CPIO - Central Public Information Officer. He is Incharge Public Grievance Redressal Officer, for receiving complaints under PIDPI (Public Interest Disclosure and Protection of Informers). He is also nominated as CISO (Chief Information Security Officer of HHEC.




Other CPIO's for the branches are:

CPIO & Public Grievance Redressal OfficerBranch Name
Shri K. Venkataraman, Senior Manager HHEC, Chennai





Public Grievance Committee headed by a General Manager/D(Fin.)/next senior officer in his absence with the overall supervision of the Chairman & Managing Director.


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